Receptionists are generally the first point of contact between the public and the organisation they wish to access. These people spend their days smiling and sucking up to everyone in order to create a good impression. Even when faced with the obnoxious and rude, they hold their tongues and continue to smile.
Unless, of course, we're talking about the receptionists at my Doctor's surgery. Asking to see a doctor is generally greeted with the phrase 'there's none available'. Even trying to ge a follow up appointment is nigh on impossible, even though it is the doctor who has asked yu to return. On two separate occasions I've called my doctor directly (which I hate doing, because I'm interrupting someone else's appointment), and both times, he was able to give me an appointment. I get the impression that the receptionists don't like having patients cluttering up the place.
Last week, one of them called me to say the doctor had requested a blood test for an issue I was having. This would have been fine if she hadn't read out, over the phone, the notes he'd put on my file from the conversation I'd had with him.