We had a 20 year old, with an infected hand who admits to being a "druggie" (his words not mine) when out of hospital. Last night, his friends stayed (if not he would have got AMA), walked the halls laughing at 3 in the morning, taking mask off the isolation cart and played around with them, demanded food not only for him but his friend, and then asked our young Nursing Assistant to give him a bath this morning.
After speaking to him a number of times, I finally call our security who needed to speak to him. His reason for acting like this--we were there to serve him that's what he was paying for. (oh forgot to mention, he had no insurance.)
I'm the first one to say we need to help the patients (notice I refuse to call them customers) but believe we need to help them help themself get well. And if you need it, I will bend over backwards to help you but really!
Are you finding that patients, and those in other professions 'customers' are expecting you to cater to their every whim.